Comments on: The Sony Style Cage Match http://initApp.com/2008/02/16/the-sony-style-cage-match/ Thu, 20 Nov 2008 23:20:46 +0000 http://wordpress.org/?v=2.2.1 By: admin http://initApp.com/2008/02/16/the-sony-style-cage-match/#comment-17116 admin Tue, 15 Apr 2008 15:53:31 +0000 http://initApp.com/2008/02/16/the-sony-style-cage-match/#comment-17116 Hey Best Dog, I agree, the fact that bad customer service either via employees who don't believe in what they're selling or through discrimination because they don't think you have any money is sad. On another occasion when I went shopping for my first new car I remember walking in to the dealership and having a salesperson tell me that they didn't have a public restroom.... Admittedly I looked really young to be buying a new car, but their "we don't have a public bathroom" while pushing me out the door attitude towards me cost them a sale. Anyway, I don't think we need to get in to it any further. We both know it sucks and for the record I did reward the store that made me feel welcome. Picture of my new Macbook AIR http://www.flickr.com/photos/45577359@N00/2416624836/ Take Care, Steven Hey Best Dog,

I agree, the fact that bad customer service either via employees who don’t believe in what they’re selling or through discrimination because they don’t think you have any money is sad. On another occasion when I went shopping for my first new car I remember walking in to the dealership and having a salesperson tell me that they didn’t have a public restroom…. Admittedly I looked really young to be buying a new car, but their “we don’t have a public bathroom” while pushing me out the door attitude towards me cost them a sale.

Anyway, I don’t think we need to get in to it any further. We both know it sucks and for the record I did reward the store that made me feel welcome.

Picture of my new Macbook AIR
http://www.flickr.com/photos/45577359@N00/2416624836/

Take Care,
Steven

]]> By: Best Dog Videos http://initApp.com/2008/02/16/the-sony-style-cage-match/#comment-16978 Best Dog Videos Mon, 14 Apr 2008 16:43:31 +0000 http://initApp.com/2008/02/16/the-sony-style-cage-match/#comment-16978 It is truly unfortunate that bad service has become so common that we are surprised when someone tells us of an occasion when the received good service. When I was in college, my roommate and I decided to run an experiment. I needed (really, I WANTED) a couple of high end stereo components. So I went to the local specialty electronics store (dressed in jeans and a sweatshirt) and wandered around for 15 minutes while no one offered to help me. Several store clerks were just standing around. My roommate was outside the store watching and laughing at all of this. Then he walks in (slacks and a sweater) and not one, not two, but three clerks practically lunge to help him. He walks them over to me and we buy our equipment. (These days, I would have talked to the manager and then walked out.) The customer philosophy of the store is apparent by the actions of the employees. Apple made you feel welcome. Sony made you feel like you weren't trusted. Why would you reward a store that was not interested in you at all??? It is truly unfortunate that bad service has become so common that we are surprised when someone tells us of an occasion when the received good service.

When I was in college, my roommate and I decided to run an experiment. I needed (really, I WANTED) a couple of high end stereo components. So I went to the local specialty electronics store (dressed in jeans and a sweatshirt) and wandered around for 15 minutes while no one offered to help me. Several store clerks were just standing around. My roommate was outside the store watching and laughing at all of this. Then he walks in (slacks and a sweater) and not one, not two, but three clerks practically lunge to help him. He walks them over to me and we buy our equipment. (These days, I would have talked to the manager and then walked out.)

The customer philosophy of the store is apparent by the actions of the employees. Apple made you feel welcome. Sony made you feel like you weren’t trusted. Why would you reward a store that was not interested in you at all???

]]>